BINXI-6006: Standalone enrollment errors in iOS Boxer

Version Identified

iOS Boxer 4.8.2 and below

 

Identifier

BINXI-6006

 

Symptoms

Recent versions of iOS Boxer up to and including 4.8.2 may exhibit one of two specific errors during standalone enrollment:

“Setup Failed: Your administrator has not set up Boxer to work with your account…”

Error_1.png

“Authentication Failed: Boxer was unable to verify your VMware AirWatch account server url…”

Error_2.png

This error is temporary; attempting the enrollment again with the same credentials allows enrollment to proceed.

 

Workaround

End-users can wait thirty seconds and try again.

 

Fix Versions

Our product team has been engaged and is looking to resolve the issue.

Have more questions? Submit a request

0 Comments

Article is closed for comments.