OAGNT-183529: AirWatch Agent in macOS High Sierra unable to retrieve location information from devices

Version Identified

AirWatch Agent 2.4.2

 

Identifier

OAGNT-183529

 

Symptoms

AirWatch Agent in macOS High Sierra is unable to retrieve location information from devices. Once Collect Location Data is enabled in the Agent settings, the Agents prompts the user to allow location, however, the user is redirected to System Preferences > Security & Privacy > Location Services, where airwatchd cannot be selected, or is not visible in the view.

 

Mitigation

Disable “Collect Location Data” in Settings > Devices & Users > Apple > Apple macOS > Agent Settings. This will stop the Agent from prompting the end-user to allow location.

 

Fix Versions

Our product team has been engaged and is looking to resolve the issue.

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