[Resolved] SaaS customers unable to access new Custom Reports introduced in 9.2

Version Identified

AirWatch Console 9.2

 

Symptoms

In dedicated SaaS environments, you may see the error "You are missing one of the services required to run Custom Reports. Please contact your administrator to configure this service." 

 

Fix Versions

To enable Custom Reports, make sure you are on either of these compatible AirWatch Console version 9.2.2.12, 9.2.3.9 or 9.3.0 and up. If not, please upgrade to compatible AirWatch Version.

Once upgraded, please work with your SAM or submit support ticket to request access to Custom Report.

 

Supported Regions

Custom Reports is supported in United States, United Kingdom, Germany and Japan regions. Environments hosted in other regions (ex: Australia) are not supported. Please work with your SAM or submit support ticket to escalate the request.

Other Languages: 日本語

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