Certificate update required for on-premise customers leveraging Remote Management v4.0+


A certificate for communication between the Remote Management Server v4.0+ and end-user devices will expire on October 4th, 2017. This expiration means that all new devices attempting to enroll into Remote Management v4.0+ after October 3rd will fail to enroll with the Remote Management Server.

This certificate will be replaced for SaaS customers. Any customers using an on-premise instance of Remote Management Server v4.0+ must install the new certificate before October 3rd.

To prevent issues with your Remote Management v4.0+ deployment, you must install the new client enrollment certificate on the Remote Management Server.

Summary of process:

  1. Download the RMSCertUpdatePackage from the Resource Portal.
  2. Install the AirWatch client certificate on the Remote Management Server.
  3. Grant IIS AppPool “Mgmtwebsite” access to a certificate in certificate store to enroll the device.
  4. Copy the .p7b certificate to “C:\inetpub\wwwroot\AetherPal\MgmtServices\App_Data\”.
  5. Update the certificate thumbprint on the Admin web portal under the Default service configuration table.
  6. Remove the previous AirWatch enrollment certificate.
  7. Validate the environment.

For a full description of all these steps, including screenshots for each step, please follow the Full RMS cert update guide included in the Update Package.

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