End of General Support for AirWatch Inbox

AirWatch Inbox has reached End of General Support on September 22, 2018. Existing AirWatch Inbox customers should migrate to VMware Boxer. Please reference the migration resources below for more information. 

 Implications for Customers:

  • Workspace ONE UEM (AirWatch) Console 9.1.1+: We recommend customers use AirWatch 9.1.1+ with VMware Boxer to take advantage of all the latest Boxer features. Basic compatibility is available with AirWatch 9.0+.
  • iOS and Android: VMware Boxer is available on iOS and Android and provides secure access to email, calendar, and contacts with an exceptional user experience. AirWatch Inbox will support the 2017 OS updates (iOS 11 and Android O) but will not support the 2018 major OS updates.
  • Windows: Customers using AirWatch Inbox on Windows 8.1, Windows Phone, and Windows 10 are advised to use native integration on Windows to support their email workflows. VMware Boxer is not supported on Windows. 
  • IBM Lotus Notes: Customers using AirWatch Inbox deployments with Lotus Notes will continue to receive support for AirWatch Inbox until December 2018 and are encouraged to sign up for the VMware Boxer Lotus Notes beta.

Migration resources:

Support Contact Information

To receive support, either submit a ticket via the My Workspace ONE portal or call your local support line.

 

Best Regards,

The VMware Workspace ONE Team

Other Languages: 日本語

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2 Comments

  • 0
    Avatar
    Alan Babiliński

    As a reminder: AirWatch Inbox will be reaching end of general support on September 22, 2018. Customers utilizing AirWatch Inbox are encouraged to migrate to VMware Boxer for iOS and Android.

    Please reference the migration resources here for more information.

    Note: Customers using IBM Lotus Notes will continue to be supported through December 2018.

  • 0
    Avatar
    Alan Babiliński

    AirWatch Inbox has reached end of general support on September 22, 2018. Customers utilizing AirWatch Inbox should migrate to VMware Boxer as their email app.

    Please reference the migration resources here for more information.

    Note: Customers using IBM Lotus Notes will continue to be supported through December 2018.

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