End of General Support for AirWatch Inbox

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Jordan Cardinal
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AirWatch Inbox will reach End of General Support on September 22, 2018. Existing AirWatch Inbox customers are encouraged to migrate to VMware Boxer for iOS and Android. Please reference the migration resources below for more information. 

Note for AirWatch Inbox Customers Using IBM Lotus Notes: VMware Boxer will support Lotus Notes by the end of December 2017. Customers using Lotus Notes will continue to have support until December 2018 and are encouraged to sign up for the VMware Boxer Lotus Notes beta. Please reach out to your AirWatch contact for more details about participating Lotus Beta Program.

Implications for Customers:

  • Workspace ONE UEM (AirWatch) Console 9.1.1+: We recommend customers use AirWatch 9.1.1+ with VMware Boxer to take advantage of all the latest Boxer features. Basic compatibility is available with AirWatch 9.0+.
  • iOS and Android: VMware Boxer is available on iOS and Android and provides secure access to email, calendar, and contacts with an exceptional user experience. AirWatch Inbox will support the 2017 OS updates (iOS 11 and Android O) but will not support the 2018 major OS updates.
  • Windows: Customers using AirWatch Inbox on Windows 8.1, Windows Phone, and Windows 10 are advised to use native integration on Windows to support their email workflows. VMware Boxer is not supported on Windows. 
  • IBM Lotus Notes: VMware Boxer will support Lotus Notes by the end of December 2017. Customers using Lotus Notes will continue to have support until December 2018 and are encouraged to sign up for the VMware Boxer Lotus Notes beta. This support will be comparable to the features and capabilities supported by AirWatch Inbox today.

Migration resources:

Support Contact Information

To receive support, either submit a ticket via the My Workspace ONE portal or call your local support line.

 

Best Regards,

The VMware Workspace ONE Team

Other Languages: 日本語

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1 Comments

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    Alan Babiliński

    As a reminder: AirWatch Inbox will be reaching end of general support on September 22, 2018. Customers utilizing AirWatch Inbox are encouraged to migrate to VMware Boxer for iOS and Android.

    Please reference the migration resources here for more information.

    Note: Customers using IBM Lotus Notes will continue to be supported through December 2018.

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