[Resolved] GDIAG-222: Logging functionality update could cause high CPU usage on large On-Premises environments

Version Identified

Workspace ONE UEM (AirWatch) Console 9.2






AirWatch 9.2 introduces brand new logging and diagnostic features that improves on existing diagnostic functionality. As part of this update, some large-scale On-Premises environments could see a spike in CPU load and usage on their Device Services servers.

Note: This only impacts On-Premises environments.



This issue has been resolved, and has been made available to customers in a patch installer. AirWatch recommends that any On-Premises customers that downloaded the 9.2 GA Installer to upgrade their environment, also download the patch available under the Installs & Upgrades section.

Note: The patch referenced above was most recently updated on October 4, 2017.


Support Contact Information

To open a Support Request, please call your local support line or submit a Support Request via My Workspace ONE.

Best Regards,
The VMware Workspace ONE Team

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