[Resolved] GDIAG-222: Logging functionality update could cause high CPU usage on large On-Premise environments

Version Identified

AirWatch Console 9.2

Identifier

GDIAG-222

Symptoms

AirWatch 9.2 introduces brand new logging and diagnostic features that improves on existing diagnostic functionality. As part of this update, some large-scale On-Premise environments could see a spike in CPU load and usage on their Device Services servers.

Note: This only impacts On-Premise environments.

Resolution

This issue has been resolved, and has been made available to customers in a patch installer. AirWatch recommends that any on-premise customers that downloaded the 9.2 GA Installer to upgrade their environment, also download the patch available under the Installs & Upgrades section.

Note: The patch referenced above was most recently updated on October 4, 2017.

Support Contact Information

To open a Support Request, please call your local AirWatch support line or submit a Support Request via myAirWatch.

Best Regards,
The AirWatch Team

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