Resolved / Known Issues - Boxer Lotus Notes Traveler

iOS Resolved Issues within the build  4.9.0 (1943)

• User needs to manual refresh to fetch new emails.
• Boxer crashes when user attempt to refresh a contact with some location data
• iPad - IOS-11 – calendar event is blank (recovers on switching tabs)

Android Resolved Issues within the build 4.9.0.10

• Organizer doesn't receive the updated response when response of a single instance is changed from "Yes" to "Maybe"
• Lotus : Inline images fails to load after network disconnect/re-connect
• All Day events spanning multiple days will be restricted for daily recurring action

 

 

Android and IOS Boxer supports IBM Notes Traveler v9.0.1 with this beta.

Traveler integration in Boxer provides feature parity for email, calendar and contacts at or beyond with what was provided by the AirWatch Inbox application, and is comparable to the feature and capabilities supported in mail, calendar and contacts applications leveraging the ActiveSync protocol. 

The following sections covers :

  • Unsupported features in Android Boxer and IOS Boxer for the current beta.
  • Known limitations from IBM which are dependent on IBM for their resolution.
  • Troubleshooting pointers that may help in resolving few basic issues .

Out of Scope Features and Known Issues in this Android Boxer Beta

Component Description Comments
Boxer Authentication Certificate based authentication and Two Factor authentication will not be supported in this Boxer beta. Boxer users need to use basic authentication credentials. Planned to be addressed in future Boxer releases
Contacts The right sequence may not be maintained while syncing Contact E-Mail values(Home, Work, Other) created on Boxer with Domino server Planned to be addressed in future Boxer releases

 

Out of Scope Features and Known Issues in this IOS Boxer Beta

Component Description Comments
Boxer Authentication Certificate based authentication and Two Factor authentication will not be supported in this Boxer beta. Boxer users need to use basic authentication credentials. Planned to be supported in future Boxer releases
Email Notifications in IOS Push email notification with email notification service (ENS v2) is not supported in IOS Boxer Needs IBM Traveler API support to achieve this. No immediate target release available  
Email Mails sent to other domains/servers(non-Lotus) either takes long time to be received or never received on the respective recipients intermittently Planned to be addressed in future beta builds 
Email Threaded conversation broken in case of Stash/Jira emails 
Planned to be addressed in future Boxer releases
Contacts The right sequence may not be maintained while syncing Contact E-Mail values, Title,Office Location,Yomi First Name,Yomi Last Name,Yomi Company Name etc created on Boxer with Domino server Planned to be addressed in future Boxer releases
Boxer UI on IOS-11

White spaces on the top in 'Inbox view' and 'Contacts view'

Some inconsistencies while switching between landscape and portrait modes

Planned to be addressed in future beta builds 

 

IBM Notes Traveler (v9.0.1) Limitations in Boxer (IOS & Android)

Component Description IBM Limitation Excerpt IBM URL
General Boxer S/MIME, Information rights management, Domino encrypted content, To-Dos and Journal sync are not supported  These features are not available over ActiveSync in IBM Traveler  NA
Email Search is limited to the data on the device. Search with attachment name is not supported "Server search makes an Exchange ActiveSync search request to the server for mail with the criteria the user defines. IBM Traveler currently treats all searches as name look-ups and, as a result, does not return anything the device expects." Link
Email Fails to send large attachments beyond the size configured in the Domino server "Domino Web server does impose a default size limit of 10 MB to requests and POSTS flowing through the HTTP server, and these settings can indeed effect that size of attachments sent from mobile devices." Link
Email Emails forwarded from non-lotus servers containing hyperlinks and linkified numbers or texts are garbled/overlapped(example Webex or Skype for Business meeting details) Issue observed in IOS native email client as well indicating a Traveler server limitation  NA
Calendar Forwarding the invite email from the inbox list view will not forward the calendar event Forward event is not supported in IBM Traveler   NA
Calendar Meetings created from the device with the 'All-day' option are modified to start at 4am and end at 8pm "An All-day event does not provide a start and end time selection. IBM® Notes does not support this type of All-day event as a meeting." Link
Calendar Changing the 'All-day' option setting for an existing event is not supported  " Modifying the 'All-day' value from the device results in IBM Traveler rejecting the change and restoring the event to its prior state on the device." Link
Calendar Changing the repeat settings of an already created event is not supported. If the repeat settings are changed, then the event gets converted to an infinite event "Notes does not allow you to change the repeat setting for a calendar entry after it has been created."  Link
Calendar Private Meeting invites received from Exchange Outlook shows a text which reads "This document is set to prohibit copying and duplicating" along with the HTML content. Issue observed in IOS native email client as well indicating a Traveler server limitation  NA
Calendar Subject of the calendar invite mail received from non-Lotus server contains garbled value. Issue observed in IOS native email client as well indicating a Traveler server limitation  NA 
Contacts  'Office location' field updated in Boxer contacts, is not reflecting in the Lotus web client. Domino server does not support 'office location' field  NA

 

Troubleshooting Pointers - Android Boxer

Issue Description Quick checks to be performed Steps for resolution
Unable to sync large emails or initial sync results in missing of certain emails

1. Launch Boxer, Goto Settings, click Send logs to the user's email.

2. Open the log file, Search for keyword "FETCHES_MIME:"

3. Check whether it is set to 'true'

If "FETCHES_MIME: true" is found in the log file,then the Boxer was configured with an older build. Please un-install and do a fresh installation of Boxer beta build with Lotus support
Calendar invites fails to show all the notes that were sent by the organizer

1. Launch Boxer, Goto Settings, click Send logs to the user's email.

2. Open the log file, Search for keyword "FETCHES_MIME:"

3. Check whether it is set to 'true'

If "FETCHES_MIME: true" is found in the log file,then the Boxer was configured with an older build. Please un-install and do a fresh installation of Boxer beta build with Lotus support 
Upon organiser rescheduling a single occurrence event and recipient accepting the invite, the changed event is not reflected in recipient's Boxer calendar

1. Open Boxer, Goto dropdown on top left corner, Check the icon shown against your enterprise email account. 

2. It should not show 'E' in the icon. 

If the icon shows 'E', then the Boxer was configured with an older build. Please un-install and do a fresh installation of Boxer beta build with Lotus support

 

 

 

 

 

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