IAGNT-168997: When “Forgot Passcode?” option is selected in SAML environment, user not able to enter credentials

Version Identified

Agent 5.2 for iOS






When the “Forgot Passcode?” option is selected in a SAML environment, the user is unable to enter their credentials in Safari on iOS 9 devices. The Agent navigates to Safari and navigates back to Agent and displays the “Create Passcode” page.


Fix Versions

We have informed Apple of the issue and this article will be updated once we confirm a resolution in iOS.  If you have Apple Care Support you may wish to reach out directly to Apple to learn more details around the status of this issue.

Other Languages: 日本語

Have more questions? Submit a request


Article is closed for comments.