How to Manage Team Members in myAirWatch

There are currently two different methods for managing team members in myAirWatch. If Option 1 does not appear to be applicable, please skip to Option 2.  If you need further assistance, please contact the AirWatch Account Services team via phone or by opening a ticket in myAirWatch under Support > Get Help. 

Option 1

Adding Team Members in myAirWatch

In the myAirWatch portal, navigate to your My Company page under myAirWatch > My Company from the main navigation pane.

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Under the My Team section, first confirm that you have at least one valid email domain associated with your account.  If you do not have any email domains listed for your account, or you need to add an additional domain, a ticket will need to be opened with Account Services. To do so, please navigate to Support > Get Help

Once you have valid email domains on your account, new users may be added. To add a new user, first select Add A Team Member under the My Team section. If you do not see the "Add A Team Member" button here, please proceed to Option 2 and continue from there. 

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In the Add Team Member pop-up, fill in all relevant fields and select a role for the User.  Select AW Technical Admin (formerly Procurement Contact) if you would like this user to be able to open tickets with AirWatch Support.  If you don't have any additional Technical Admins available or you would not like this user to open tickets, select End User

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Select Add A Team Member when complete.  If the user has previously registered, you will see the AirWatch ID icon by their name.  If they have not registered before, the user will need to register before they can access the myAirWatch Portal.  For more information on how to register or log in, please see the article on Login Changes for myAirWatch

Editing Team Members

AirWatch Technical Administrators can edit a team member's information by following these steps:

  1. Choose the Edit icon next to a team member's information in the My Team tool
  2. A window will appear allowing you to modify the user's name, email and phone contact information, as well as their Role
  3. Choose Submit to submit the changes

Deactivating Team Members

AirWatch Technical Administrators can deactivate and revoke portal access to team members by following these steps:

  1. Choose the Status icon next to an active team member's information in the My Team tool
  2. Confirm you would like to deactivate the user
  3. The user should now display an "Inactive" Status in the My Team Tool

Once a user is deactivated, they will no longer have access to the Knowledge Base or have the ability to create Support requests. Users can be reactivated at any time via the same steps. If you would like to remove a team member from your account entirely, please reach out to your Account Executive. Your Account Executive's contact information can be found in the upper right of your myAirWatch portal.

 

Option 2

Adding Team Members in myAirWatch 

In the myAirWatch portal, navigate to your My Company page under myAirWatch > My Company from the main navigation pane.

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Under the My Team section, first confirm that you have at least one valid email domain associated with your account.  If you do not have any email domains listed for your account, or you need to add an additional domain, a ticket will need to be opened with Account Services.  Customers can open a ticket by selecting the Add Email Domain button in the My Team section of the My Company page.

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Fill out the required fields and click Submit.  This will open a ticket with the AirWatch Account Services team to confirm and add your domain to your account.

Once you have valid email domains on your account, new users may be added. To add a new user, first select the My VMware button.

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You will be redirected to the Users & Permissions page within My VMware.  Select Invite New User

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Fill out the required information, select Add, and then select Continue.  

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On the next screen, select the Home folder and click Continue

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On the next screen, you may select the permissions that you would like the user to have.  For myAirWatch Technical Administrators (previously Procurement Contact), we recommend selecting the "File Technical Support Requests" option. No other permissions need to be given to the user. 

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Select Continue and Confirm on the next screen to send an email to the new user asking them to create a My VMware profile.  Once the user follows the steps to create their profile, they will be associated with your account and your Team within myAirWatch.

Elevating User Permissions

Once a new user has been added to your account, you can modify that user’s permissions in order to give them access to open support requests for your company. 

Navigate to the My Team section of the My Company page.  Find the user you would like to modify the permissions for and click the grey Power Button to set the user as an AirWatch Technical Administrator (previously Procurement Contact). The new user’s email address must be individual to that user, and be in one of your Valid Email Domains in order to elevate their permissions.

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If you have met the maximum number of AirWatch Technical Administrators that your account is authorized for, you will see an error and the user’s permissions will not be elevated.  You will need to remove an existing administrator before adding the new one. You can do this by clicking the green Power Button to remove their administrator access.

Please note that only users listed as Super User have the ability to elevate user permissions.

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