Introducing VMware AirWatch® Advanced Remote Management 4.1 for Windows Mobile/CE

The VMware AirWatch® team is excited to announce that AirWatch Advanced Remote Management 4.1 for Windows Mobile / CE is publicly available.

What’s New in this App Version

  • RUGG-2535 – File Manager functionality to access and manage the file structure on the device within the Advanced Remote Management session.

Bugs Fixed in this App Version

  • RUGG-957 – Advanced Remote Management session is still active even after the Advanced Remote Management CAB is uninstalled.
  • RUGG-940 – Unsupported buttons such as "Try Again" and "Request from Device" are present on console.
  • RUGG-974 – Advanced Remote Management session fails to resume automatically after performing the warm boot.

Customer Impact

Take advantage of these updates by meeting the minimum requirements and downloading AirWatch Advanced Remote Management 4.1 for Windows Mobile / CE.  You must clear your browser’s cache in order to resolve both known issues.

Known Issues:

  • RUGG-3065 – Upgrading Advanced Remote Management Console for File Manager requires a browser cache clear.
    • You must clear your browser’s cache in order to view the new File Manager option in Advanced Remote Management.
  • RUGG-3127 – After upgrade, device fails to respond to the keyboard/mouse input when accessing the device UI.
    • You must clear your browser’s cache in order to resolve this issue.

Minimum Requirements

  • Windows Mobile 5.0 or above device or Windows CE 5/6/7 device
  • Windows Mobile Agent 6.0.40 and above
  • AirWatch SaaS Environment 9.0.2 or above
  • If On-Premise, Advanced Remote Management Installer v4.4.2.6219
  • Chrome, Edge, IE, or Safari as a browser

How to Download AirWatch Advanced Remote Management 4.1 for Windows Mobile/CE

  • Prior Version is Not Installed – Download the agent from AirWatch Resources. Once downloaded, push the CAB to your devices via Product Provisioning.
  • Prior Version is Installed – If you have a prior version of AirWatch Windows Mobile Advanced Remote Management installed on your device, you must upgrade your existing Advanced Remote Management Agent by uninstalling the previous version and then pushing the new version. See above for steps once the previous version is Uninstalled.

Support Contact Information

To open a Support Request, please call your local AirWatch support line or submit a Support Request via myAirWatch.

 

Best Regards,

The AirWatch Team

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