Installation Token required for the first upgrade to VMware AirWatch v9.1.2+

As part of a security improvement with the release of AirWatch 9.1, VMware AirWatch added the requirement of an installation token for any new installs.  The new requirements and installation process are outlined in the v9.1 Installation guide on page 45.  This security feature requires the ability to sign into the My Company page in My Workspace ONE, in order to generate an Installation Token.

With the release of VMware AirWatch 9.1.2, this feature has also been implemented as part of the upgrade process.  Customers upgrading to VMware AirWatch v9.1.2+ for the first time, will be prompted for an installation token as during the upgrade process. Subsequent upgrades to the application server will not require the installation token.

 

Alert: Customer Action Recommended

AirWatch recommends that customers upgrading to v9.1.2+ from v9.1.1 (or older) ensure that they have access to the My Workspace ONE My Company page before starting the upgrade.  Customers that are unable to access the page can reach out to their local Support team for assistance.

 

Support Contact Information

To receive support, either submit a ticket via the My Workspace ONE portal or call your local support line.

 

Best Regards,

The VMware Workspace ONE Team

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