End of General Support for Windows Phone 8.1 devices in AirWatch

Windows Phone 8.1 devices in AirWatch will reach End of General Support on August 1, 2018.  On this date, AirWatch will no longer guarantee full support for any Windows Phone 8.1 devices currently enrolled, or new devices attempting to enroll in AirWatch environments.  It is possible that existing Windows Phone 8.1 devices may become unenrolled, lose connectivity to the AirWatch console, or stop checking in after upgrading to an AirWatch version released after the End of General Support date.  Additionally, the Windows Phone 8.1 AirWatch Agent will no longer receive updates or fixes after this date.

Microsoft has announced the end of support for Windows Phone 8.1 as of July 11, 2017. To learn more about the announcement, please visit the Microsoft Support Lifecycle page.


Implications for Customers

All customers that have any Windows Phone 8.1 devices enrolled in their environment should work to migrate these users to supported device types prior to this end of general support date.


Support Contact Information

If you have any questions, please call your local AirWatch support line or submit a Support Request via myAirWatch

Best Regards,
The AirWatch Team

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