End of Support Life for Windows Phone 8.0, 8.1 and Windows Embedded 8.1 Handheld devices in AirWatch

Windows Phone 8.0, 8.1 devices and Windows Embedded 8.1 Handheld devices in AirWatch will reach End of Support Life on August 1, 2018.  On this date, AirWatch will no longer guarantee full support for any Windows Phone 8.0, 8.1 devices and Embedded 8.1 Handheld devices currently enrolled, or new devices attempting to enroll in AirWatch environments.  It is possible that existing devices may become unenrolled, lose connectivity to the AirWatch console, or stop checking in after upgrading to an AirWatch version released after the End of Support Life date.  Additionally, the Windows AirWatch Agent for these devices will no longer receive updates or fixes after this date.

Microsoft has announced the end of support for Windows Phone 8.1 as of July 11, 2017 and the end of support for Windows Embedded 8.1 Handheld devices as July 9, 2019. To learn more about the announcements, please visit the Microsoft Support Lifecycle page.

 

Implications for Customers

All customers that have any Windows Phone 8.0, 8.1 or Windows Embedded 8.1 Handheld devices enrolled in their environment should work to migrate these users to supported device types prior to this end of support life date.

 

Support Contact Information

To receive support, either submit a ticket via the My Workspace ONE portal or call your local support line.

 

Best Regards,

The VMware Workspace ONE Team

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