AirWatch Agent 7.2 for Android and Zebra MX Service 2.2 Compatibility

Background

In the recently released AirWatch Agent 7.2 for Android and Zebra MX Service 2.2, there was a significant amount of refactoring of current features to integrate with Zebra’s EMM Toolkit.  Because of this, these two applications are dependent on each other to function properly.  Older versions of MX Service are not compatible with AirWatch Agent 7.2 for Android, and the Zebra MX Service 2.2 is not compatible with older versions of the Agent.   

 

Customer Impact

On Zebra KitKat or higher devices, AirWatch Agent 7.2 for Android and Zebra MX Service 2.2 must be used together. There is no backwards compatibility for the service or agent due to the architectural changes. To take advantage of all the features of AirWatch Agent 7.2 for Android and Zebra MX Service 2.2, AirWatch recommends downloading the Agent and MX Service from the AirWatch Resource Portal.  If customers prefer downloading the Agent on Zebra devices from the Google Play Store, AirWatch recommends waiting until both the MX Service and Android Agent is available in the Google Play Store.

 

Support Contact Information

To open a Support Request, please call your local AirWatch support line or submit a Support Request via myAirWatch.

 

Best Regards,

The AirWatch Team

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