VMware AirWatch AWCM Maintenance FAQ

VMware AirWatch Cloud Messaging Service (AWCM) maintenance windows are leveraged to conduct maintenance work specifically against the AWCM application servers and associated public facing endpoints.

During AWCM maintenance windows customers might experience brief disruption with the following workflows:

  • Enterprise integration leveraging AirWatch Cloud Connector (ACC) (e.g. Directory based authentication)
  • Real time policy updates for VMware Tunnel integration
  • Real time policy updates for Mobile Access Gateway integration
  • Certain advanced device features will be unavailable (e.g. Windows Mobile remote management, Android remote management and file explorer)

To avoid any disruption in service, VMware AirWatch recommends customers whitelist all necessary VMware AirWatch SaaS IP Ranges that can be found here

In the rare case that customers experience any disruption in service with client hosted VMware AirWatch integration modules such as AirWatch Cloud Connector (ACC), VMware Tunnel, Mobile Access Gateway (MAG), Secure Email Gateway (SEG), VMware AirWatch recommends restarting the service as a troubleshooting measure. If issues persist, engage VMware AirWatch Support for further assistance.


Support Contact Information

To receive support, either submit a ticket via the My Workspace ONE portal or call your local support line.


Best Regards,

The VMware Workspace ONE Team

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