Passcode Change/Reset Options on Android N 7.0+ Devices

Pre-7.0 versions of Android allow admins to reset or change the passcode from the Device Details commands, or to pre-define the passcode in the Passcode profile from the AirWatch Console. These actions are used in cases where the user forgets the device password or the user is not available to help unlock a device that was returned to an IT admin.

With the release of 7.0, Google removed the ability for administrators and users to remotely reset the passcode and pre-define a passcode from the AirWatch Console on devices running Android 7.0 (Nougat) or higher.

Supported Exceptions

Here are some exceptions or workarounds for Android N 7.0+ devices running AirWatch:

Device Details View

Passcode reset and passcode change commands only work on Android N+ devices if either of the following criteria is met:

  • AirWatch is deployed on a Samsung device.
  • There is no Passcode/PIN/Pattern currently set.

Passcode Profile

A pre-defined Passcode using the Passcode profile can only be set when the following criteria is met:

  • AirWatch is deployed on a Samsung device.
  • There is no Passcode/PIN/Pattern currently set

Minimum Requirements

  • AirWatch Agent v7.2
  • Samsung ELM Service v3.3 for Android

Support Contact Information

To open a Support Request, please call your local AirWatch support line or submit a Support Request via myAirWatch.

Best Regards,

The AirWatch Team

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