Passcode Change/Reset Options on Android N 7.0+ Devices

Pre-7.0 versions of Android allow admins to reset or change the passcode from the Device Details commands, or to pre-define the passcode in the Passcode profile from the Workspace ONE UEM Console for Legacy enrolled Android devices. These actions are used in cases where the user forgets the device password or the user is not available to help unlock a device that was returned to an IT admin.

With the release of 7.0, Google removed the ability for administrators and users to remotely reset the passcode and pre-define a passcode from the Workspace ONE UEM Console on devices running Android 7.0 (Nougat) or higher for legacy enrolled Android devices.

Note: The ability to reset passcode for devices have been re-introduced by Google for Android Enterprise. The change device passcode commands should be supported on all Work-managed or COPE enrolled devices with Android 8.0+ and Agent 8.0+. For the same minimum Android and Agent versions, change device passcode will only reset the Work passcode in Work profile enrolled devices.

 

Supported Exceptions

Here are some exceptions or workarounds for Android N 7.0+ legacy enrolled devices running Workspace ONE:

Device Details View

For Android (legacy)-enrolled devices, passcode reset and passcode change commands only work on Android N+ devices if either of the following criteria is met:

  • Workspace ONE is deployed on a Samsung device on Android 8 or below.
  • There is no Passcode/PIN/Pattern currently set.

Passcode Profile

A pre-defined Passcode using the Passcode profile can only be set when the following criteria is met:

  • Workspace ONE is deployed on a Samsung device on Android 8 or below.
  • There is no Passcode/PIN/Pattern currently set

Minimum Requirements

  • AirWatch Agent 7.2 and Samsung ELM Service 3.3 OR
  • Device enrolled with Agent 8.2+ (ELM merged into Hub)

 

Support Contact Information

To receive support, either submit a ticket via the My Workspace ONE portal or call your local support line.

 

Best Regards,

The VMware Workspace ONE Team

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