Passcode Change/Reset Options on Android N 7.0+ Devices

Pre-7.0 versions of Android allow admins to reset or change the passcode from the Device Details commands, or to pre-define the passcode in the Passcode profile from the Workspace ONE UEM Console. These actions are used in cases where the user forgets the device password or the user is not available to help unlock a device that was returned to an IT admin.

With the release of 7.0, Google removed the ability for administrators and users to remotely reset the passcode and pre-define a passcode from the Workspace ONE UEM Console on devices running Android 7.0 (Nougat) or higher.

 

Supported Exceptions

Here are some exceptions or workarounds for Android N 7.0+ devices running AirWatch:

Device Details View

Passcode reset and passcode change commands only work on Android N+ devices if either of the following criteria is met:

  • AirWatch is deployed on a Samsung device.
  • There is no Passcode/PIN/Pattern currently set.

Passcode Profile

A pre-defined Passcode using the Passcode profile can only be set when the following criteria is met:

  • AirWatch is deployed on a Samsung device.
  • There is no Passcode/PIN/Pattern currently set

Minimum Requirements

  • AirWatch Agent 7.2
  • Samsung ELM Service 3.3 for Android

 

Support Contact Information

To receive support, either submit a ticket via the My Workspace ONE portal or call your local support line.

 

Best Regards,

The VMware Workspace ONE Team

Other Languages: 日本語

Have more questions? Submit a request

0 Comments

Article is closed for comments.