AAPP-2498: IPsec pre-shared key configuration profile on iOS stops working after a while when pushed OTA





When an IPsec VPN profile with a pre-shared secret is configured on an iOS device, the device would initially prompt for the password with a connection is attempted. When the password is entered, VPN connects successfully. However, after a few hours when VPN connection is attempted, the device stops prompting the user for a password and just throws the “User authentication failed” message.


Fix Versions

We have informed Apple of the issue and this article will be updated once we confirm a resolution in iOS.  If you have Apple Care Support you may wish to reach out directly to Apple to learn more details around the status of this issue.

Have more questions? Submit a request


Article is closed for comments.