AAPP-2498: IPsec pre-shared key configuration profile on iOS stops working after a while when pushed OTA

Version Identified

AirWatch Console 9.0.0

Identifier

AAPP-2498

Symptoms

When an IPsec VPN profile with a pre-shared secret is configured on an iOS device, the device would initially prompt for the password with a connection is attempted. When the password is entered, VPN connects successfully. However, after a few hours when VPN connection is attempted, the device stops prompting the user for a password and just throws the “User authentication failed” message.

Fix Versions

We have informed Apple of the issue and this article will be updated once we confirm a resolution in iOS.  If you have Apple Care Support you may wish to reach out directly to Apple to learn more details around the status of this issue.