Introducing VMware AirWatch Advanced Remote Management 4.0 for Dedicated SaaS and On-Premise

The VMware AirWatch® team is excited to announce that AirWatch Advanced Remote Management 4.0 for Dedicated SaaS and On-Premise is publicly available.

Note: AirWatch Advanced Remote Management 4.0 has previously been made available for Shared SaaS environments.

 

What’s New in this App Version

  • Improved performance to allow much faster response times during a remote session.
  • Added custom device skins to allow clicking device keys specific to your model, just as if it was in your hand. This feature requires certified devices so the keys can be mapped appropriately. If your device is not yet supported, a default skin displays.
  • Added a new HTML5 Console for a better, faster user experience without the Java requirement of previous AirWatch Advanced Remote Management releases.
  • Other enhancements
    • Added Whiteboarding to draw shapes and point things out to the user on the other side of the remote session.
    • Added Audit Log to track remote session time and duration.

 

Customer Impact

Take advantage of these updates by meeting the minimum requirements and downloading AirWatch Advanced Remote Management 4.0 for Dedicated SaaS and On-Premise. 

Minimum Requirements

  • A Rugged SKU or the Advanced Remote Management Add-On SKU attached to your account with AirWatch
    • Please check with your Account Executive to ensure your account has the correct SKU.
  • For assistance in implementing Advanced Remote Management 4.0, purchase a Workspace ONE deployment Advanced Add-On or reach out to your Account Executive to build a Custom SOW that is tailor-made for your requirements.
  • Device Requirements
    • Android 4.3+ or Windows Mobile 5.0+ or Windows CE 5/6/7 device
    • Android Agent 7.0+ or Windows Mobile Agent 6.0.40+
  • AirWatch 9.0.2+
  • Chrome, Edge, IE, or Safari as a browser
  • Supported Android OEMs:
    • Bluebird
    • Honeywell
    • Intermec
    • Kyocera
    • LG
    • MediaWave
    • Panasonic
      • There is a known issue with FZ-A1 devices. Advanced Remote Management 4.0 does not currently work with these devices.
    • Samsung
    • Sonim
    • Zebra

How to Download AirWatch Advanced Remote Management 4.0 for Dedicated SaaS and On-Premise

  • Dedicated SaaS – Schedule an upgrade in myAirWatch for your environment. Once upgraded, download the packages for the applications for your devices (Windows Mobile/CE or Android) from the Resource Portal in myAirWatch and follow the included instructions.
  • On-Premise – Download the package from the Resource Portal for the installer in myAirWatch, along with the packages the applications for your devices (Windows Mobile/CE or Android) and follow the included instructions. Contact your Account Executive to purchase deployment services.

 

Support Contact Information

To open a Support Request, please call your local AirWatch support line or submit a Support Request via myAirWatch.

 

Best Regards,

The AirWatch Team

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