OAGNT-183105: Recovery Key change failure in Mac OS X

Version Identified

Mac OS X Agent 2.4.1

 

Identifier

OAGNT-183105

 

Symptoms

If the recovery key on an encrypted Mac is changed, the Agent can escrow the recovery key back to the AirWatch Console. However, you may see issues when the recovery key change results in a failure.

 

Fix Versions

We have informed Apple of the issue and this article will be updated once we confirm a resolution.  If you have Apple Care Support you may wish to reach out directly to Apple to learn more details around the status of this issue.

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