Email Notification Service (ENS) Install Overview

Email Notification Service Install Overview

The following article is intended to assist AirWatch Customers and Agents install, validate and troubleshoot the Email Notification Service (ENS).

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ENS Install Guide

The install guide is intended to walk users through the preparation, installation and configuration of the Email Notification Service.

Pre-Install Requirements Worksheet

Provides a detailed explanation of all general, hardware, software and network requirements for a successful installation of the ENS. Please only reference the tab for the component you wish to install.

Install Validation

Provides tests and checks to perform in order to validate that the component has been successfully installed and configured. These should always be performed after a new install or upgrade to confirm functionality.

ENS Logs

How to guide for gathering ENS logs. These logs will be needed if you run into any issues with the ENS during or after an install or upgrade. It will also help our support team assist you more quickly if these are provided up front.

Install Troubleshooting

This forum provides resolutions to common issues and error messages that are encountered during an ENS install. Please be sure to gather logs prior to beginning troubleshooting.

Install Validation

The following steps should be performed after an ENS install or On Premise upgrade to confirm ENS functionality.

Validation Step Actions Expected Results
Step 1 - Test Connection Run ENS Service Account Config Tool under the path of C:\AirWatch\Email Notification Service on the ENS Server. Click on Test Connection. Test is successful
Step 2 - Test Notifications Send an email (from a different mailbox) to an enrolled iOS device that is using the AirWatch Inbox. Email notification is pushed to the device.

ENS Logs

The following article provides information on how and when to collect and verbose logs related to the Email Notification Service.

The verbosed ENS log records all activities and communications that the AirWatchEmailNoticiationService Windows Service carries out. It’s used to troubleshoot any ENS related issues. It will not only show what process fails but also the errors that come with the failure.

1. Open the config file under the path C:\AirWatch\Email Notification Service\AW.Mail.Notification.Service.exe.config on the ENS server.
2. Search for the keyword “level”, change its value to Verbose. Save.
3. Restart AirWatch Email Notification Service under Windows Services.


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