Certain administrators would want to access their SEG Console using credentials (username and password) that they know for security purposes. This issue is observed when we cannot access the SEG Console with a username and password.
This can be because of a many reasons. The major ones are listed below.
- Basic Authentication is not enabled on the SegConsole endpoint in IIS of the SEG Server.
- The Gateway username and password provided in the Admin Console during the SEG Configuration are incorrect.
- Ensure that basic authentication is enabled on the SEGConsole endpoint in IIS of the SEG Server.
- Ensure that the correct username and password is being typed in.
Below is the screenshot for enabling basic authentication on the SEGConsole endpoint within IIS on the SEG Server.
Below is the screenshot for providing the gateway username and password in the AirWatch Admin Console to access the SEG console.
The gateway user account, needs to be created locally on the SEG Server. It is also not a user or an admin account in AirWatch. It is a user account which is created in the above image and is used to access the SEG console. The same account created/used during the SEG configuration needs to be created on the SEG Servers.
The gateway username is created in the Admin Console of AirWatch during SEG configuration. It does not do anything else than providing access to the SEG console.