ACC: Cannot read request; Certificate mismatch

Error/Symptom

This error is observed in the Admin Console of AirWatch, when we click on the ACC test connection. It is also found in the Verbosed AirWatch Console logs, Verbosed ACC logs.

The image below shows the exact error

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Cause

This could happen because of the following.

  1.  There could be multiple ACC's and amongst them an ACC could be running with an installer that is using old certificates.
  2. The certificates associated with the ACC, in the advanced tab have been reset.

Resolution

  1. Regenerate the certificates in the Advanced Tab and re-install the ACC. That should fix the issue.

 

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