SEG: Test Connection Failed - Hostname Found (Fourth Step)

Error:

SEG: Test Connection Result from SEG to API Hostname Found Failed (Fourth Step)

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Cause:

Unable to connect to API endpoint from the SEG server

 

Resolution:

 1. Browse to https://<api_URL>/AirWatchServices/Internal/ActiveSyncIntegrationServiceEndpoint.svc from the SEG server. Verify if the API help page loads successfully

2. Navigate to AirWatch > AirWatch_version folder > AW.Eas.IntegrationService > AW.Eas.IntegrationService.exe.config. Verify if the Client certificate thumbprint matches the SOAP API thumbprint in the console. Additionally verify the API URL matches the value listed in Site URLs in the AirWatch Console.  

 

For additional troubleshooting steps on this issue, please reference this article

 

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