SEG: EAS Integration Service Log Error - There was no endpoint listening

Symptom: 

We encounter the error below in the EAS Integration Service log file.

"SEG EAS Integration Service log error: Error AW.Eas.Policies.PolicyManager._LoadHyperlinkPolicy Error getting hyperlinkPolicy. *** EXCEPTION *** System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at https://<api_url>/AirWatchServices/Internal/0/ActiveSyncIntegrationServiceEndpoint.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details"

 

Cause:

Incorrect API endpoint configuration on SEG server

 

Resolution:

Two possible steps:

  1. Modify config file
  • Navigate to AirWatch > AirWatch_version folder > AW.Eas.IntegrationService > AW.Eas.IntegrationService.exe.config
  • Edit the API endpoint to match the API URL listed on the console

     2. Re-run SEG setup

  • This will correct settings in the config file and import the SOAP API certificate thumbprint details as well.

 

For other possible causes of this error, please reference this article

 

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