ACC: Test Connection Failed - Cannot connect to AWCM

Symptom:

        Test Connection for the ACC on the console shows “Cannot connect to AWCM (AirWatch Cloud Messaging)”

ACC3.JPG

Cause:

         Console server is unable to reach the AWCM

 

Resolution:

-          Browse to the AWCM URL (https://<awcmURL>:<awcmport>/awcm/status) from the console server (preferably IE or Google Chrome browser)

-          Check if the port is open and listening on the AWCM server

-          Check for SSL certificate errors on the browser

-          Check verbose console server logs

 

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