SEG: Test Connection Failed - Hostname Found (First Step)

Symptom/Error:

SEG test connection result from AirWatch to SEG fails at “Hostname found”. 

SEG_TS_1.jpg

 

Cause:

AirWatch Console Server cannot resolve the hostname of the Secure Email Gateway URL under SEG Proxy Setting (https://xyz.airwlab.com in our case).

 

Resolution:

  1. Verify the URL shown in the settings matching the target DNS record of SEG.
  2. Make sure SEG has a public DNS record. Navigate to the SEG URL into a browser from outside of your corporate network.
  3. Ensure that your public DNS is routing to the correct IP address. A common third party tool for validating your DNS is https://sslshopper.com
  4. Make sure that your SEG server and its IIS services are up and running.
  5. Make sure there are no networking issues connecting to the SEG server.

 

 

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