ACC: Test Connection Failed - Reached AWCM but Cloud Connector is not active

Symptom:

        Test Connection for the ACC on the console shows “Reached AWCM but Cloud Connector is not active”

Reached_AWCM.JPG

Cause:

         The Cloud Connector service is not running as expected on the server

 

Resolution:

 -          Attempt to restart the service

 -          Ensure that the ACC program installed is the same version as the console

 -          If the service does not start, collect verbose ACC logs while trying to start the service.

 

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