Test Connection for the ACC on the console shows “Unknown Error. Please check the log file”
- The ACC server is unable to reach the AWCM server / the console server securely
- The ACC service is unable to start on the server. The Windows error when attempting to start the service would be as shown
- You should be able to navigate to the AWCM URL (https://<awcmURL>:<awcmport>/awcm/status) from the console server without any certificate errors (preferably IE or Google Chrome browser). The expected result is to receive "OK".
- Collect verbose ACC logs while trying to start the service
- Check if the Secure Channel Certificate installer was run on the AWCM server