ACC: Test Connection Failed - Unknown Error

Symptom:

         Test Connection for the ACC on the console shows “Unknown Error. Please check the log file”

Unknown_Error.JPG

 

Cause:

-          The ACC server is unable to reach the AWCM server / the console server securely

-          The ACC service is unable to start on the server. The Windows error when attempting to start the service would be as shown

 

Service_error.JPG

 

Resolution:

-          You should be able to navigate to the AWCM URL (https://<awcmURL>:<awcmport>/awcm/status) from the console server without any certificate errors (preferably IE or Google Chrome browser). The expected result is to receive "OK". 

-          Collect verbose ACC logs while trying to start the service

-          Check if the Secure Channel Certificate installer was run on the AWCM server

Have more questions? Submit a request

0 Comments

Article is closed for comments.