Upgade: Application Installer Failed - Upgrade rolls back and removes AirWatch from the server


While performing an AirWatch upgrade, the Application Installer fails and the installer rolls back the actions removing all AirWatch services. Example of an error : 

“Error 1923. Service Airwatch Cloud Messaging Service (Airwatch Cloud Messaging Service) could not be installed. Verify that you have sufficient privileges to install system services”




  • Confirm that the database is on the latest version by running the query “SELECT * from DatabaseVersion” against the AirWatch database.
  • Re-run the application installer. At this point, the installer will act like a new install as all the services have been removed. Since the database upgrade is successful, you will not lose any data.
  • Verify all the information in the installer and refer to AirWatch Installation Guide for more information. 
    • NOTE: If you have any customized any settings on the server you will have to manually verify these settings are still present after the upgrade.
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