Upgrade: Application Installer Failed - Error 1923 / Error 1939 (could not be installed or configured)

Symptoms

The AirWatch Installer does not upgrade (remove and re-add) services.  You receive the error message:

Error 1923. Service {Name} could not be installed.  Verify that you have sufficient privileges to install system services.

or

Error 1939.  Service {Name} could not be configured.  This could be a problem with the package or your permissions.  Verify that you have sufficient privileges to configure system services.        

 

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Resolution

The service mentioned in the error message was set to the Disabled state. Services must be in a state other than Disabled to be modified. Please turn all AirWatch services to Manual and re-run the installer. As server reboot may be required for this to take effect. 

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