Email List View - Last Command and Reason values

Overview

The Email List View page provides user specific information and real time updates about their devices. Depending on these updates and the compliance policies set, accordingly devices are whitelisted, blacklisted, allowed, or denied to access emails.  

From among the detailed information provided on the List View page, it is the values displayed under the Last Command and Reason columns  that are discussed in this article.

Last Command

The Last Command column on the List View page indicates the last state change of the device due to certain Exchange commands. These commands are displayed as the Last command values. The commands and their descriptions are listed in the table below.

Last command  This command...

FolderSync

Synchronizes the collection hierarchy but does not synchronize the items in the collections themselves.
GetItemEstimate Gets an estimate of the number of items in a collection or folder on the server that has to be synchronized.

Settings

Supports ‘get’ and ‘set’ operations on global properties and Out of Office (OOF) settings for the user.
Provision Enables the client devices to request from the server the security policy settings set by the administrator.
SendMail Sends MIME-formatted email messages to the server.
SmartForward Forwards messages without retrieving the complete original message from the server.

SmartReply

Replies to messages without retrieving the complete original message from the server.
GetAttachment Retrieves an email attachment from the server.
FolderCreate Creates a new folder as a child folder of the specified parent folder.
FolderDelete Deletes a folder from the server.
FolderUpdate Moves a folder from one location to another on the server.
MoveItems Moves an item or items from one folder on the server to another.
MeetingResponse

Accepts, tentatively accepts, or decline a meeting request in the user's Inbox folder or Calendar folder.

Search  Finds entries in an address book, mailbox, or document library.
ItemOperations Acts as a container for the Fetch element.
ResolveRecipients Resolves a list of supplied recipients, retrieves their free or busy information, and optionally, retrieves their S/MIME certificates so that clients can send encrypted S/MIME email messages.
ValidateCert Validates a certificate that has been received via an S/MIME mail.
Sync Synchronizes changes in a collection between the client and the server.
Ping Requests the server to monitor specified folders for changes that would require the client to re-synchronize.

Apart from the above exchange commands, there are few commands exclusive from AirWatch.

Last Command Description

Pending Allow

Device access is in Pending state
Pending Block Device access is in Pending state
Mail Server Update Set access command is successful
Update Failed Set access command fails
Reconciled Access State Reconciling EAS devices with known devices in AirWatch
Discovered EAS Device Devices which are not known to AirWatch during  reconciling operation
Scheduled Sync Update Google mail server sync update successful
Schedule Sync Update Failed Google mail server sync update failed
Google Access Update Google mail server access update successful
Mail Server Update Failed Set access command fails
Profile Install Profile is installed in device
Profile Remove Profile is removed from device
None If no command received from device, it defaults to none

 

Reason

The emails on a device are allowed or blocked based on whether the devices fulfill the policies set by the organization. The reason codes for allowing or blocking emails and the alphabets used to denote the reason codes with descriptions are listed in the table below.

Reasons for Allowed status

Reason Code  Denoted By Description
None    Allowed
Compliant   Device satisfies all policies
EASDeviceTypeWhitelisted DTW EAS device type is whitelisted
AllowedByDefault N/A Not Applicable
AccountWhitelisted UW User Account is whitelisted
Whitelisted W Device is whitelisted
Global   The organization's default Allow, Block, or Quarantine policies define the access state.
Individual   The device ID is explicitly set for a given mailbox by the Exchange admin or AirWatch
Policy   An EAS policy allows/blocks the device.

 

Reasons for Blocked status

Reason Code Denoted By Description
None   Allowed
Blacklisted B   Device is blacklisted
Compromised C Device is compromised
NonDataProtected D Device is not encrypted
UnapprovedEASDeviceType  DT EAS Device Type is not approved
NotEnrolled E Device is not enrolled
DeviceInactive I Device has been inactive for too long
UnapprovedModel M Device model is unapproved
UnapprovedMailClient MC Device mail client is not approved
NotMDMcompliant MDMC Device is not MDM compliant
BlockedByDefault N/A Not applicable
UnapprovedOperatingSystem OS Device operating system is not approved
UnapprovedEmailAccount U User email account is not approved
EASProfileMissing P EAS profile is missing
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