FAQ: Content Locker

What is Content Locker? 

AirWatch’s Mobile Content Management solution, the Content Locker, allows IT administrators to manage document distribution and mobile access to corporate documents through a web-based console. Our Content Locker application enables your employees to securely access corporate resources, including direct links to SharePoint documents, on-the-go from their mobile devices.



What devices can use the Content Locker? 

The Content Locker is available for iPads, iPhones and iPods as well as Android smartphones and tablets running 2.2+.


How do I get it?

The Content Locker is an optional AirWatch console feature that must be purchased before it is enabled.

SaaS Customers - Please contact Account Services & Support or submit a support ticket through myAirWatch. 

On-Premise Customers - Please contact your Account Manager

The app is available for free to end-users from the public app stores.


What file types are supported by the Content Locker?

AirWatch Content Locker for iOS

  • iWork: Keynote( including Keynote09), Numbers (including Numbers09), Pages (including Pages 09)
  • MS Office: Excel, PowerPoint, and Word
  • Pictures: .jpg, .png
  • Videos: .mov, .mp4, .m4a, .m4p, .m4b, m4r, .m4v
  • Audio: .mp3, .m4a, .m4b, .m4p, .m4v, .m4r, .mp4, .aac, .alac
  • Other: .pdf, .xml, .txt, .rtf, .html, ePUB, and iBooks

AirWatch Content Locker for Android

  • MS Office: Excel, PowerPoint, and Word
  • Pictures: .jpg, .png
  • Videos: .mov, .mp4, .m4a, .m4p, .m4b, m4r, .m4v
  • Audio: .mp3, .m4a, .m4b, .m4p, .m4v, .m4r, .mp4, .aac, .alac
  • Other: .pdf, .xml, .txt, .rtf, .html, and ePUB


What encryption libraries does the Content Locker use?

For iOS devices the Content Locker uses the native AES- 256 encryption library.


What advanced security measures can be employed for the Content Locker?

The AirWatch Content Locker not only isolates, encrypts, and protects corporate content on end- use devices, but it also enables the administrators to leverage higher levels of security and monitoring over corporate documents.

Some of the advanced security capabilities include :

  • Increased access security through two-factor authentication ( using Certificates and a PIN)
  • Secure transfer of document metadata to prevent "man-in-the-middle" attacks
  • Administrator-controlled settings to block brute password attempts
  • Monitoring capabilites to view all Content Locker activity on a per-document basis


What is the data storage limit for SaaS customers? How do I purchase more space?

 Individual files sizes are limited to 250MB.

Total storage space per Location Group is limited to 2GB.

To purchase additional storage space please contact Account Services & Support or submit a support ticket through myAirWatch. 


Can the Content Locker be integrated with a Network Share or Content Repository such as SharePoint?

Yes - for the iOS version in AirWatch 6.1, content can be selectively uploaded from shared folders, network drives or even SharePoint directories. The same functionality will be available for the Android version in 6.2+.

AirWatch does not currently support integration with other hosted repositories such as DropBox, Google Drive, etc. SaaS customers can leverage EIS to accomplish this.


Do I always need EIS to access Content from a Repository?

EIS is needed in most cases for content repository integration to work today. This is the case because although some on-premise deployments have the AirWatch server on the same network as the repository, EIS is still used to shepherd the device traffic to the repository.

The only situation where EIS is not needed is when all three conditions below are true:

  1. AirWatch is on-premise (i.e. on the same network as the repository)
  2. The repository is SharePoint
  3. The devices are using VPN to access content

The reason for this is because outside of SharePoint, devices cannot resolve the paths to network file shares without the assistance of EIS.


Can you custom brand the Content Locker app?

Yes - with AirWatch 6.1 and version 1.3 of the Content Locker

Custom branding will take affect after the end-user has authenticated to the app for the first time. The icon for the app itself cannot be custom branded.


How can I track usage analytics for my documents?

Analytics can be enabled with an SDK Profile and then viewed under Applications > Analytics in AirWatch 6.1.

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