CRSVC-1022: ACC does not automatically update to version 9.0 after updating to AirWatch 9.0

Version Identified

AirWatch Cloud Connector (ACC) 9.0

Identifier

CRSVC-1022

Symptoms

 After upgrading to AirWatch 9.0, the AirWatch Cloud Connector does not automatically update to version 9.0 even if it is configured to do so.  The following error will appear in the ACC logs:

Error AirWatch.CloudConnector.CloudConnectorService.CheckForUpdates Error while checking for or performing update; cannot ensure the service is up-to-date.

 

Workaround

You can manually update to the AirWatch Cloud Connector 9.0 software by downloading it from the AirWatch Console and running it on the ACC server.

Resolution

Our product team has been engaged and is working on a resolution.

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