CMSVC-1359: Unable to move user to parent OG after a device is enrolled

Version Identified

AirWatch 9.0

Identifier

CMSVC-1359

Symptoms

In AirWatch 9.0, if a device is enrolled into the same organizational group that the user is created at, you will be unable to manually move the user to a parent organizational group using the AirWatch Console.  In order to move the user, the device must first be un-enrolled.

Workaround

The user can be successfully moved using the REST API endpoint:  users/{id}/changelocationgroup.

Fix Version

Our product team has been engaged and is looking to resolve the issue with an update to the AirWatch Console.

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