AAGNT-174303: Activating Ultra Power Saving Mode on Samsung devices when an App Control profile is deployed can brick the device

Version Identified

Samsung Devices that support Ultra Power Saving Mode

Identifier

AAGNT-174303

Symptoms

If a Samsung device activates Ultra Power Saving Mode when an App Control profile is deployed to the device, it will enter a non-responsive state.  The only way to restore the device from this state is by booting the device into recovery mode and performing a factory reset.

If recovery mode and factory reset are restricted on an affected device, there is no way to restore the device.

Fix Version

The AirWatch product team has been engaged and is currently investigating this issue with Samsung.

In order to support the Samsung Ultra Power Saving Mode and an App Control profile at the same time, all of the following apps must be whitelisted:

com.android.bluetooth
com.android.contacts
com.android.mms
com.android.nfc
com.android.settings
com.samsung.android.SettingsReceiver
com.android.stk
com.android.stk2
com.android.defcontainer
com.sec.android.app.mt
com.android.systemui
com.google.android.gsf
com.sec.android.mmapp
com.sec.app.RilErrorNotifier
com.sec.dsm.phone
com.sec.dsm.system
com.sec.factory
com.samsung.sec.android.application.csc
com.android.server.telecom
com.dsi.ant.server
com.android.inputdevices
com.google.android.webview
com.google.android.backuptransport
com.samsung.android.personalpage.service
com.sec.knox.seandroid
com.google.android.gsf.login
com.google.android.syncadapters.contacts
com.osp.app.signin
com.android.location.fused
com.google.android.gms
com.qualcomm.location
com.samsung.location
com.android.keyguard
com.samsung.android.fingerprint.service
com.sec.android.sviewcover
com.samsung.android.MtpApplication
com.sec.android.app.factorykeystring
com.sec.android.app.parser
com.sec.android.app.servicemodeapp
com.android.incallui
com.android.phone
com.sec.phone
com.samsung.android.internal.personalassistant
com.sec.android.app.popupuireceiver
com.sec.ims
com.sec.ims.android
com.sec.android.voltesettings
com.samsung.commonimsservice
com.ims.dm
com.samsung.android.app.talkback
com.google.android.marvin.talkback
com.samsung.android.universalswitch
com.google.android.tts
com.samsung.SMT
com.sec.android.inputmethod
com.sec.android.emergencylauncher
com.sec.android.emergencymode.service
com.sec.android.provider.emergencymode
com.samsung.android.app.cocktailbarservice
com.samsung.android.clipboarduiservice
com.sec.modem.settings
com.android.providers.calendar
com.android.providers.contacts
com.android.providers.downloads
com.android.providers.downloads.ui
com.android.providers.media
com.android.providers.partnerbookmarks
com.android.providers.settings
com.android.providers.telephony
com.samsung.android.providers.context
com.sec.android.provider.badge
com.sec.android.provider.logsprovider
com.sec.android.providers.security
com.sec.android.providers.tasks
com.sec.providers.settingsearch
com.sec.android.app.safetyassurance
com.samsung.android.coreapps
com.android.captiveportallogin
com.sec.android.app.easylauncher 
com.sec.android.app.launcher
com.samsung.android.sm

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