WPCAGNT-183662: Unable to enroll Windows PC device after entering incorrect user credentials over three times - Resolved in AirWatch 9.0

Version Identified

Windows Agent 7.0.0.23, 7.x

Identifier

WPCAGNT-183662

Symptoms

If a user enters their credentials incorrectly three times while attempting to enroll a Windows PC device, they will receive the message “Please enter the characters shown in the image below,” even if the correct credentials are later entered.  This issue persists even if the Agent is uninstalled and reinstalled.

Workaround

Deleting the AirWatch folder and Registry keys after uninstalling the Agent will resolve the issue and allow an affected device to re-enroll.

Fix Version

This issue has been given identifier WPCAGNT-183662. This issue has been resolved in AirWatch 9.0

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