We are currently experiencing email issues with our ticketing system. Customers are reporting that updates made to open Support Requests via email are not being logged in the ticket and our Support Engineers are not able to see the updates. We are working to get this issue resolved as quickly as possible. To ensure your case updates are received in the meantime, please update your Support Requests via myAirWatch.
Update 4:08 PM EST - This issue has been resolved. Email Updates to Support Requests are working as expected at this time.