CMDM-202010: SAML enrollment failing on Windows 7 Desktop

Version Identified

AirWatch 8.3, 8.4

Identifier

CMDM-202010

Symptoms

Enrolling through SAML on a Windows 7 Desktop results in an unsuccessful enrollment. Authentication through SAML is successful, however, you will then see the following error message:

Error occurred during enrollment

Workaround

In the AirWatch Console, navigate to Groups & Settings > All Settings > System > Enterprise Integration > Directory Services.  Scroll down to the Advanced section and ensure that Use SAML for Authentication is set to Enabled.  Set the Use new SAML Authentication endpoint value to Disabled.

Resolution

Our product team has been engaged and is working on a resolution.

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