This issue affects environments that upgrade to AirWatch 8.3 from AirWatch 8.1 FP06 or below. After upgrading your AirWatch Console environment to AirWatch 8.3, emails that are being sent through a Secure Email Gateway (SEG) are being stripped of attachments. Users are seeing the following message when attempting to view an attachment in an email message:
Attachments are blocked by Mobile Email Management
After the upgrade to AirWatch 8.3 is complete, this issue can be resolved in one of the following ways:
- Restart the EAS Integration Service on the SEG server.
- On the SEGConsole endpoint of the SEG server, select Update Settings/Policies.