REMOTE-121: Unable to download RMS installer from AirWatch Console

Issue

Users are unable to download the RM installer from the AirWatch console.

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Workaround

On the DS server, perform the following steps:

  • Browse to the drive in which you have installed 'AirWatch' e.g. C:/D: etc.
  • Browse to “AirWatch 8.2\Websites\WanderingWiFi.AirWatch.Console.Web\Downloads” folder.
  • Copy the ‘RemoteManagementConfig.exe’ app.

On the Console, perform the following steps:

  • Navigate to the drive in which you have installed 'AirWatch' e.g. C:/D: etc.
  • Browse to “AirWatch 8.2\Websites\WanderingWiFi.AirWatch.Console.Web\Downloads” folder.
  • Paste the ‘RemoteManagementConfig.exe’ app.

 

Upon performing the prior steps, there is no need to perform a service restart. Simply go back into the AirWatch Console and download the installer zip file.

 

Resolution

This issue has been given identifier REMOTE-121 and has been resolved in AirWatch 8.3. 

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