Some devices not receiving email after changing compliance status when using PowerShell and Office365

Symptoms

When using PowerShell and Office365 integration some devices may not properly receive email after changing compliance status.  In some cases the Set-CASMailbox PowerShell command issued by AirWatch is not processed properly by Office365.  Devices may see this issue after enrollment, after changing compliance status based on preconfigured rules, or when a manual whitelist/blacklist is performed.

Microsoft has provided the following workaround for this issue for deployments integrated with Active Directory: Set the service account used by AirWatch to an on-premise service account that does not have a mailbox.  This will allow all commands to complete successfully.

Resolution

Microsoft has resolved this issue in all environments

 

Last Update: March 15, 2016 11:24am EST.

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