Unable to start multiple Windows Services after installing or upgrading to AirWatch 8.2 FP1 or higher

Symptoms

After installing or upgrading to AirWatch 8.2 FP1 or higher, certain Windows Services will not start correctly.  These services include:

  • AirWatch Agent Builder Service
  • AirWatch Entity Change Queue Monitor
  • AirWatch Integration Service
  • AirWatch MEG Queue Service
  • AirWatch Messaging Service
  • AirWatch DIagnostics Service

Workaround

Add the following DWORD to the Windows Registry.  More information is available on Microsoft's KB here.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control

DWORD: ServicesPipeTimeout 

Value: 120000

 

After creating this registry entry, you must perform a full server restart.

Resolution

Our product team has been engaged and is currently working on a resolution with an update to the AirWatch 8.2 installer.

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