AAGNT-173681: Android Lollipop devices that are encrypted prior to enrollment will be prompted to encrypt the device after enrollment

Symptoms

Android devices running Android OS 5.x (Lollipop) that are encrypted prior to enrollment will continue to be prompted to encrypt the device after enrollment despite already being encrypted. 

Workaround

Navigate to the screen lock settings and enable the option that states “Require PIN to start device”. 

Resolution

This issue has been given identifier AAGNT-173681. This issue is not reproducible in Android 6.0.  Our product team is working with Google to confirm the resolution of this issue in an upcoming Android release.

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