AAGNT-173448: Samsung RC Service 2.0 significantly draining battery by keeping the device in "Stay awake" state

Symptoms

The Samsung RC 2.0 service is significantly draining the battery of the device. Under battery details it's indicated that this is because the RC service is forcing the device into a "Stay awake" state.

 

Workaround

You can have the RC app disabled for the particular user by navigating to device Settings > Application Manager > All > Samsung Remote Control Service and disabling it.

 

Resolution

This issue has been given the identifier AAGNT-173448. Our product team has been engaged and is working to resolve the issue with an update to the Android Agent.

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