AAGNT-174656: Remote control functionality does not work on certain Samsung devices - Resolved in Android Agent 5.2.2

Symptoms

On certain Samsung devices utilizing AirWatch Agent 5.2 or earlier, a grey screen will display when attempting to remote control the devices from the AirWatch Console. The AirWatch Agent will not properly grant the console permissions for remote control, and this page will not be functional.

KI_AAGNT-174656.png

Resolution

This issue has been given the identifier AAGNT-174656. This issue has been resolved with Android Agent 5.2.2.

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