AINBX-184313: Some Android 5.0+ devices unable to add new native contacts into AirWatch Inbox - Resolved in Android Inbox 2.3.1

Symptoms

Samsung devices running Android 5.0+ are unable to add new native contacts and save them into the AirWatch Inbox. If a new contact is added to the native contacts list on an affected device, there will be no option to save the contact into the AirWatch Inbox. Devices on previous OS versions do have this ability.

Workaround

Devices using an Exchange ActiveSync profile that utilizes the AirWatch Contacts application will not experience this issue. Additionally, EAS profiles that utilize the native mail client will not experience the issue.

Resolution

This issue has been given identifier AINBX-184313.  This issue has been resolved with Android AirWatch Inbox 2.3.1.

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