DEP configuration page does not save after initial setup

Issue

Upon completion of the DEP setup, you are taken back to the initial DEP setup page with the Configure button displayed. 

 

RESOLUTION

Upon encountering the "Configure" option, perform the following steps:

  1. Open two tabs on your browser, one tab with the Air-Watch Console and one for the DEP Portal.
  2. Download the .pem file but do not exit the Air-Watch setup screen.
  3. Upload the .pem file to the DEP Portal and download the corresponding token.
  4. Upload the token to the Air-Watch Console and complete the configuration without exiting the setup screen.

Note: Each time the configuration screen is entered on the Air-Watch portal, the .pem file is newly generated and unique. Any tokens downloaded from a previous session will mismatch with this .pem file. 

Have more questions? Submit a request

0 Comments

Article is closed for comments.