Device Staging

Device Staging

There are two main types of device staging: single-user and multi-user:

Single-User Device Staging – The administrator enrolls devices on behalf of an end user. This method is particularly useful for administrators who need to set up multiple devices for an entire team or single members of a team, because it saves the end users the time and effort of completing the full enrollment process. Using this method, the admin can also configure and enroll a device and mail it directly to a user who is off-site.

Multi-User Device Staging – The administrator enrolls devices that will be used by multiple users. Each device is enrolled and provisioned with a specific set of features that can be accessed by users only after each user logs in with unique credentials.

 

Performing Device Staging

Device staging is helpful for enrollment of devices to remove the need for the end user to complete the entire enrollment process. Device staging can be performed for Android, Windows Phone, iOS and Mac OS X devices in the following ways:

  • Single User (Standard) – Used when you are staging a device where the end user will complete the enrollment when handed the device.
  • Single User (Advanced) – Used when you are staging and enrolling a device for a particular user.
  • Multi-User – Used when you are staging a device to be shared among multiple users.

Note: Windows phone currently only support single user device staging.

 

Single-User Device Staging

Single-User Device Staging allows a single administrator to outfit devices for other users on their behalf, which can be particularly useful for IT administrators provisioning a fleet of devices. To enable device staging:

1. Navigate to Accounts > Users > List View and select Edit for the Basic user account for which you want to enable device staging.
2. In the Add/Edit User page, select the Advanced tab. Scroll down to the Staging section and Enable Device Staging. Select the staging settings that will apply to this staging user.

    • Single User Devices stages devices for a single user. Toggle the type of single user device staging mode to either Standard or Advanced. Standard staging requires an end user to enter login information after staging to complete enrollment, while Advanced means the staging user can enroll the device on behalf of another user.

3. Enroll the device using one of the two following methods:

    • Enroll using the AirWatch Agent by entering a server URL and Group ID.
    • Open the device’s Internet browser, navigate to the enrollment URL, and enter the proper Group ID.

4. Enter your staging user’s credentials during enrollment. If necessary, specify that you are staging for Single User Devices. You will only have to do this if multi-user device staging is also enabled for the staging user.

5. Complete enrollment for either Advanced or Standard staging:

    • If you are performing Advanced staging, you are prompted to enter the username of the end-user device owner who is going to use the device. Proceed with enrollment by installing the Mobile Device Management (MDM) profile and accepting all prompts and messages
    • If you are performing Standard staging, then when the end user completes the enrollment, they will be prompted to enter their own credentials in the login window.

The device is now staged and ready for use by the new user.

 

Multi-User Device Staging

Multi-User device/shared device staging allows an IT administrator to provision devices intended to be used by more than one user. However, the multi-user devices require configuration of the device to accept any allowed users to sign-in and use the device as necessary. By using a multi-user staging account, the device completes enrollment. The end users are then able to check-in and check-out the device through the AirWatch Agent. This type of staging allows for a shared device used by multiple users daily to receive a custom configuration for each user if necessary. To enable multi-user staging: 

1. Navigate to Accounts > Users > List View and select Edit for the Basic user account for which you want to enable device staging.

2. In the Add/Edit User page, select the Advanced tab. Scroll down to the Staging section and Enable Device Staging. Select the multi-user staging settings that will apply to this staging user.

3. Enroll the device using the AirWatch Agent by entering a server URL and Group ID.

4. Enter your staging user’s credentials during enrollment

5. Complete enrollment by following the prompts and installing the MDM profile. When the agent is opened again, it will prompt the end-user for username and password to check out the device.

 

For details on configuring multi-user staging, please see the Provisioning Devices for Multi-User Staging section in the VMware AirWatch Mobile Device Management Guide available on AirWatch Resources.

 

Integration with Apple’s Device Enrollment Program (DEP)

If you are using DEP, it is important to understand Device Staging to ensure using the correct profile. After signing up for DEP through Apple, use AirWatch's Device Enrollment Program Wizard in the AirWatch Admin Console to create an initial DEP profile to to configure authentication, MDM features and the Setup Assistant. Later, add multiple profiles for specific devices or groups as needed.

 

Configure the Authentication settings, based on whether you turn authentication On or Off.

  • If you turn Authentication on, you will require that each user ties a DEP device to their own user account by entering their credentials in the Setup Assistant screens.
  • If you turn Authentication off, you can enable staging of all devices under a single user account.

 

If authentication is off, you will need to configure the following:

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