FAQ: General Device Management

What solutions are offered through AirWatch?

The following solutions are offered through the AirWatch platform:

  • Bring Your Own Device (BYOD)
  • Workspace Management
  • Mobile Security
  • Mobile Device Management 
  • Mobile Application Management
  • Mobile Content Management
  • Mobile Email Management 
  • Mobile Browsing Management
  • Secure Messaging
  • Telecom Management
  • Laptop Management
  • Rugged Device Management
  • Multiuser Management  


Which browsers are supported by the AirWatch web console?

The AirWatch Admin Console supports the following web browsers:

  • Internet Explorer 10+
  • Google Chrome 11+
  • Firefox 3.x+
  • Safari 5.x

Note: If using IE to access the Console, navigate to Settings > Internet Options > Security and ensure you have a security level or custom security level that includes the Font Download option being set to Enabled.

If you are using a browser older than those listed above, we recommend upgrading to a newer browser to guarantee all the features and functionality available in the AirWatch Admin Console. Comprehensive platform testing has been performed to ensure functionality using these web browsers. The AirWatch Admin Console may still function in non-certified browsers with minor issues.


Which mobile devices and/or operating systems are supported by AirWatch?


Please see the available Platform Guides for your operating system.


Does AirWatch require an agent or client app to be on the device?

For Android, Windows Mobile, BlackBerry,Windows Phone 7, and Symbian devices the AirWatch Agent is required to manage the device. For iOS devices, the AirWatch Agent is optional but highly recommended due to the enhanced functionality only available with the Agent.  Although not generally recommended, AirWatch can manage the device "clientless" using the iOS MDM APIs provided by Apple as of iOS 4.X.


What are my options for enrolling a device?

Depending on the device type, enrollment is available either through the device browser or through the AirWatch Agent. Although the Agent is not required to enroll some devices, AirWatch recommends that all devices have the AirWatch Agent installed (available free from each device application store) in order to activate additional functionality not available without the Agent.

This additional Agent provided functionality includes: compromise detection, location information, find my phone functionality, network information (IP Address), and the ability to send APNs message (applicable to iOS only).


Can a user enroll more than one device?

Yes, the maximum number of devices allowed per user is configurable within the AirWatch console.  


Do I need a different AirWatch environment for each device platform I plan to support?

No, you do not need separate AirWatch environments to support different device platforms. With AirWatch, IT administrators can deploy, secure, monitor, manage and support corporate and employee owned mobile devices across all major operating systems from a single instance of AirWatch. 


Can my organization set-up different groups within AirWatch?

Yes, AirWatch’s architecture allows for one instance of the software to support multiple organizations (tenants) or groups within a large organization. This functionality – referred to as multi-tenant – provides each tier (tenant) with an additional layer of security, configuration customization, and access control.


How long does it take to send commands to a device?

The length of time it takes to send commands to a device is dependent on a variety of factors, including network traffic and device connectivity. Depending on these factors, device response time can vary between one and fifteen minutes.


How do I unenroll a device from AirWatch MDM?

AirWatch MDM can be removed from a device either through the console or by manually removing the MDM profile or administrator (depending on the device) from the device.


How does the encryption work on my device when a passcode is added?

When a passcode profile is set on an iOS/Android device, the device is automatically encrypted.






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